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Thank you for choosing ICU as your uniform provider!
We are confident you will be pleased with the garment(s) you have purchased. All of our products are guaranteed against manufacturers’ defects in fabric, quality and workmanship.
Our pledge to you is that every garment sold comes with a satisfaction guarantee. If you are not completely content with your purchase, we will endeavor to make things right.
We will accept for refund items returned in original and re-saleable condition (with tags attached) within 30 days of order placement. Please note that we cannot accept for return any worn, soiled, washed, altered or monogrammed items. Shipping charges are non-refundable.
Return postage must be pre-paid and postmarked within 30 days of the original order date.
Be sure to include your return address; we cannot be responsible for shipments lost in transit.
COD’s on return shipments will not be accepted.
Please allow approximately 14 days for your return to be processed.
Before returning items, you must call us for a return authorization number (RA#).
Fill out the provided Return/Exchange form. Send your insured parcel (prepaid postage) along with the completed R/E form and a copy of your purchase receipt to:
I. C. U. - Returns Dept.
6041 Gateway Blvd
Edmonton, Alberta, Canada
T6H 2H3
You will be notified via e-mail once your return/exchange has been received and a credit or exchange has been processed.
Please be aware that your exchange item may be out of stock by the time your return is received. To avoid disappointment and save wait time, you can enter alternate style numbers or color choices on the Return/Exchange form indicating your 1st, 2nd, 3rd choice selections.
REFUNDS
Items accepted for refund must be in its original and re-saleable condition (tags attached) along with the applicable sales invoice and returned to ICU within 30 days of purchase. We cannot approve for reimbursement garments that are soiled, worn, washed, altered or monogrammed. You will receive a full refund for the cost of the product based on your original payment method. Shipping charges are non-refundable.
Please allow approximately 14 days for us receive your return. We will process your refund on the same day your merchandise arrives at ICU. Please note that credit card billing cycle cutoff dates vary; your refund may be posted on your next statement.
ICU reserves the right to refuse or reject a refund request for any item it deems is returned in less than saleable condition.
EXCHANGES
Exchanges can take up to 14 days to process and are reshipped at no cost to you. Ground delivery express normally take between four and five business days. We offer one complimentary exchange per order.
Due to production schedules beyond our control, we do not ship backordered goods. If the garment you want is not in stock please select an alternate choice item.
WRONG ITEM(S) SHIPPED OR DAMAGED IN TRANSIT
Please inspect your garments upon delivery. You must report to us any damage or deficiencies within 48 hours of receiving your garment(s). For fastest service, call us at 1-866-413-1973 to get a return authorization number or e-mail us at returns@incrediblycomfortableuniforms.com with your order number, name, address and details on the item you received. If the requested item is in stock, we will ship it to you on the next business day. Your credit card will be charged for the replacement piece(s); your Visa/MC will be credited for the returned item if we receive it back within 30 days from the original purchase. Defective items may take up to 14 business days to replace. Please follow the returns information section for procedure.
LOST PACKING SLIP
If you do not have a packing slip or original sales order number, call us at 1-866-413-1973 so we can reprint it. Please provide us with the exact order date as we cannot, unfortunately, retrieve bills without that information.
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