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Q. How do I sign up for promotional e-mails?
A. It’s fun and easy to join our Very Important Patron list. Please provide us with your e-mail address in the sign up box located on the Home Page. We will keep you informed about our unadvertised on-line specials, promotions and discounts.
Q. I no longer wish to receive Incredibly Comfortable Uniform e-mails. How do I get my name removed from the mailing list?
A. Simply click on the link at the bottom of one of our e-mails to unsubscribe.
Q. Do you ever sell, rent, exchange or otherwise distribute my e-mail address?
A. Never. Safeguarding your privacy is an integral part of our operations manual.
Q. Is shopping online at IncrediblyComfortableUniforms.com safe?
A. Yes. You can shop our entire site with total confidence and security. We also use state of the art safety procedures within our pay system to ensure your protection.
Q. How can I change my password, address or credit card information?
A. Log on to your account - you can change your personal information there.
Q. Who should I contact if I have questions about a product?
A. Please call our toll-free number 1-866-413-1973 to speak with one of our knowledgeable ICU sales associates. Our retail store hours of operation are:
M-F 10A.M. – 5:30 P.M.; Saturday 10 A.M. - 5 P.M. Mountain Standard Time
Please note: We are closed on Sundays and all statutory holidays.
Q. Will the garment color match the color I view on your site?
A. All computer monitors will project like colors with variance. At ICU we physically select and carefully match all items displayed as coordinates.
Independent manufacturers’ color palettes may or may not be identical; we therefore recommend that you purchase both top and bottom solid colors from the same manufacturer label or coordinate suggested. Please feel free to call us at 1-866-413-1973 with any questions you have on matching and coordinating colors!
Q. Why are some items limited to sales in only Canada or the U.S.?
A. ICU is faced with various restrictions imposed by both our suppliers and respective federal governments with regard to duty, customs and quotas. We are currently working toward serving both U.S. and Canadian customers equally and look forward to having all items available in the near future.
Q. What if I don’t know my size?
A. Each manufacturer follows its own general standard for sizing. Please refer to the size chart linked to the item you’re interested in. If you are in between sizes we recommend that you go up one size to ensure a good “working” fit. If you need further assistance, please call us at 1-866-413-1973 M-F 10A.M. – 5:30 P.M.; Saturday 10 A.M. - 5 P.M. Mountain Standard Time. Please note: We are closed on Sundays and all statutory holidays.
Q. Do you offer “Tall” and “Petite” sizes?
A. Yes. When available, we carry pant styles in select colors that are offered in alternate proportions. The letter “T” or “P” before the size will indicate all tall and petite styles that feature this option. Top lengths will only vary by style. Please refer to the Back Length measurement for size information.
Q. Can you gift-wrap my uniform order?
A. Yes, with pleasure! At this time, however, we can only provide this service for items being sent from our store within Canada. Please indicate what occasion it is - graduation or birthday etc. - so we can wrap it in appropriate paper and include a matching congratulatory card. We charge a nominal fee of $5 for this service.
Q. What method of payment do you accept?
A. We accept either Visa or Mastercard in both Canadian or US funds. Your purchase will be processed in the currency of your credit card assignment – we do NOT convert your funds.
Q. Do you ship internationally?
A. No. Government and/or supplier restrictions prohibit us to send cross border shipments. We can only ship within the continental United States or Canada at this time.
Q. When will my order arrive?
A. We endeavor to fill and ship all in-stock orders by the next business day. Ground delivery shipments normally take between four and five business days.
Q. I lost my packing slip. What information do you need for my return?
A. All items for return must be accompanied by purchase information; they will not be accepted without it. Log on to your account to print your order information. If you still need assistance, please call us at 1-866-413-1973 so we can try to retrieve the original invoice for you.
Q. Will I get a full refund for my return?
A. Yes. Please return the unwanted item in its original re-saleable condition (with tags attached) within 30 days of shipping along with proof of purchase. Regretfully, we cannot accept items that have been soiled, washed, worn, altered or monogrammed. You will receive a full refund for the cost of the product based on your original payment method, less cost of shipping.
Q. What should I do if I was shipped the wrong item(s) or my order was damaged in transit?
A. Please inspect your garments upon delivery. You must report to us any damage or deficiencies within 48 hours of receiving your garment(s). Do not remove any labels or tags, wear, wash or attempt to repair. Call us as at 1-866-413-1973 to clarify the problem or e-mail us at: accounts@incrediblycomfortableuniforms.com.
Please provide us with your name, address and original sales order number along with relevant details regarding the garment(s) in question. If the item needed is in stock, we will ship the replacement to you on the next business day. Your credit card will be charged only for the replacement piece, as ICU will incur shipping costs. Your Visa/MC will be credited for the returned item if we receive it back within 30 days.
Q. How long does it take to get my refund?
A. We will process your refund on the same day we receive the return of merchandise. Please note that credit card billing (cutoff) dates vary; your refund may be posted on your next statement.
Q. What guarantee do you offer on your products?
A. We are confident you will be happy with the comfort, quality and fit of our uniforms. If for any reason you are not completely satisfied, we will gladly return any item(s) in original and re-saleable condition (with tags attached) within 30 days of shipping. Unfortunately, we cannot accept for return any soiled, worn, washed, altered or monogrammed items.
Q. Do you have retail stores, and where are they?
A. Our retail headquarters is based in Edmonton, Alberta, Canada. We’re located at 6041 Gateway Blvd. We have over 4000 sq. ft. of showroom space bursting with thousands of uniforms in all shapes, sizes and colors spanning many well-known and reputable brand names. We’re open M-F 10A.M. – 5:30 P.M.; Saturday 10 A.M. - 5 P.M. Mountain Standard Time. Please note: We are closed on Sundays and all statutory holidays.
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